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At Wlixarunex, we are committed to your complete satisfaction with every floral arrangement we create. We understand that flowers are a special purchase, and we want to ensure you receive the highest quality products and service.
We stand behind the quality of our flowers and arrangements. If you are not completely satisfied with your purchase, we will work with you to make it right. Your satisfaction is our priority, and we are committed to resolving any concerns you may have.
Due to the perishable nature of fresh flowers, our return policy differs from traditional retail products. We have established specific guidelines to ensure fair treatment for all customers while maintaining the integrity of our products.
If you receive flowers that do not meet our quality standards, please contact us immediately. Quality issues may include:
To help us resolve quality issues quickly, please:
We take great care to ensure timely and accurate delivery of all orders. However, if you experience delivery problems, please notify us as soon as possible. Delivery issues may include:
For delivery issues, please contact us within 24 hours of the scheduled delivery time. We will investigate the matter and work to resolve it promptly, which may include redelivery or a refund.
Depending on the nature of the issue and the circumstances, we may offer one of the following resolutions:
We may offer to replace your order with a fresh arrangement of equal or greater value. Replacement orders will be prepared with the same care and attention as the original order and delivered at no additional charge.
For minor issues that do not warrant a full replacement, we may offer a partial refund to your original payment method. The refund amount will be determined based on the nature and extent of the issue.
In cases where we cannot resolve the issue through replacement or where the problem is significant, we may issue a full refund to your original payment method. Refunds typically process within 5-10 business days.
Due to the perishable nature of flowers and for health and safety reasons, we cannot accept physical returns of floral products. However, we will still work with you to resolve any issues through replacement or refund as appropriate.
The following situations are not covered by our return policy:
The lifespan of fresh flowers varies depending on the type of flower, environmental conditions, and care provided. To maximize the longevity of your flowers, we recommend:
With proper care, most arrangements should maintain their beauty for 5-7 days or longer. Some flowers, such as roses and lilies, may last even longer with appropriate care.
For orders placed for special occasions such as weddings, funerals, or corporate events, we recommend discussing your requirements in detail with our team. For these important events:
If you have concerns about a special occasion order, please contact us immediately so we can address the issue promptly.
If you need to cancel your order, please refer to our cancellation policy outlined in our Terms of Use. Generally:
If you need to report an issue with your order or have questions about our return policy, please contact us as soon as possible:
When contacting us, please have your order number ready and be prepared to provide details about the issue, including photographs if applicable.
When you contact us with a concern, we will:
We aim to resolve all issues within 24-48 hours of being notified. Your satisfaction is important to us, and we will do everything reasonable to ensure you are happy with the outcome.
Please note that flower availability varies by season. During peak periods such as Valentine's Day, Mother's Day, and Christmas, specific varieties may be limited. We reserve the right to substitute flowers of equal or greater value if your requested flowers are unavailable.
If you have concerns about substitutions, please contact us before placing your order to discuss available options.
To ensure the best possible outcome, customers are responsible for:
If you are not satisfied with our proposed resolution, we encourage you to discuss your concerns with our management team. We are committed to finding fair solutions and will work with you in good faith to resolve any disputes.
For unresolved disputes, you may have rights under Australian Consumer Law. We recommend reviewing your rights at the Australian Competition and Consumer Commission website or seeking independent advice.
We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
We value your feedback and continuously strive to improve our products and services. If you have suggestions for how we can better serve you, please share them with us. Your input helps us grow and enhance the experience for all our customers.