Privacy Policy

Last Updated:

At Wlixarunex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Place an order for flowers or floral arrangements
  • Create an account on our website
  • Subscribe to our newsletter or marketing communications
  • Contact us through our contact form, email, or phone
  • Participate in surveys, promotions, or contests
  • Leave reviews or feedback about our products or services

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, postal address)
  • Delivery information for recipients
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders, including delivery arrangements
  • Communicating with you about your orders, inquiries, and requests
  • Providing customer support and responding to your questions
  • Sending you marketing communications about our products, services, and promotions (with your consent)
  • Improving our website, products, and services
  • Analyzing usage patterns and trends to enhance user experience
  • Preventing fraud and ensuring the security of our website
  • Complying with legal obligations and enforcing our terms and conditions

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business (delivery services, payment processors, email service providers)
  • Business partners who help us provide services to you
  • Law enforcement or regulatory authorities when required by law or to protect our rights
  • Third parties in connection with a business transfer, merger, or acquisition

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. For more information, please refer to our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard security practices.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request that we correct inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information, subject to certain exceptions
  • Opt-out: You can opt out of receiving marketing communications at any time
  • Data portability: You can request a copy of your personal information in a structured format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Marketing Communications

With your consent, we may send you promotional emails about our products, services, special offers, and events. You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly to update your preferences
  • Adjusting your account settings if you have an online account

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website and services, you consent to the transfer of your information to these countries.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Address: 43/37/39 Windsor Rd, Northmead NSW 2152, Australia
  • Phone: (02) 9683 2223
  • Email: reachus@wlixarunex.world

We are committed to addressing your concerns and will respond to your inquiries in a timely manner.